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Pickup by arrangement · Delivery in Trinidad TT$40 (example) · Fragile items packed with care

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Help and FAQ

Quick answers about ordering, plant and fragile-item delivery, pickup and exchanges. Policies marked example show the kind of rules the shop will publish.

Cannot find your answer? Message us from the Contact page.

Ordering and delivery

How do I order?

Choose a size and colour, add to cart and go to checkout. In this demo the cart and checkout are designs only; online ordering is not switched on.

Pickup (example policy)

Pickup is by arrangement at a public spot we agree by message. We aim to have your order ready within 1 working day.

Delivery (example policy)

Delivery within Trinidad is a flat TT$40 and takes 2 to 3 working days. Larger pieces, such as the oak side table, are quoted by message.

Fragile items and plants

How are ceramics packed?

Ceramics are wrapped in paper and padded in a box (example). Tell us within 48 hours if anything arrives damaged and send a photo, and we will arrange a replacement or refund (example policy).

How do plants travel?

Plants travel upright in their grow pots (example). Please unpack them the day they arrive, and keep them out of a hot parked car.

Do you give plant care advice?

We share general care guidance (example) on the plant care guide page. It is not expert advice: ask a garden centre about your own plant and home.

Exchanges and returns

Exchanges (example policy)

Unused, undamaged items can be exchanged within 7 days. Live plants cannot be returned, but tell us within 48 hours if one arrives unwell.